Terms of Use

1. Website Access

These Terms of Use establish a binding legal agreement between you ("User," "Visitor," or "Customer") and National Flowers LLC ("National Flowers," "we," or "us") governing your access to our website (nationalflower.ae), your online account, and associated web services.

By accessing or browsing this website, you confirm that you accept these Terms of Use in full. If you do not agree with any part of these terms, you must refrain from using our website immediately.

2. Account Responsibilities & Credentials

Access to online ordering, saved addresses, and order history requires account registration. Users agree to provide truthful, precise, and current details during registration.

• You are solely responsible for maintaining the confidentiality of your account credentials and passwords.
• You must notify National Flowers LLC immediately at info@nationalflower.ae if you suspect unauthorized access or security breaches.

3. Acceptable Use Policy

Our website is provided to facilitate legitimate retail flower and gift purchases, order tracking, and customer communications. Users must use the website in strict compliance with UAE federal laws and regulations.

4. Prohibited Conduct

When utilizing our online services, Users are strictly prohibited from engaging in the following conduct:

• Scraping, harvesting, or extracting price listings, product data, or images using automated bots, crawlers, or scripts without prior written authorization.
• Attempting to bypass authentication mechanisms, probing server vulnerabilities, or launching denial-of-service (DoS) attacks.
• Impersonating another person, misrepresenting your identity or payment details, or submitting fraudulent orders.
• Transmitting malicious code, viruses, spyware, or harmful payloads through website forms or APIs.
• Using website materials to build a competing commercial catalog or unauthorized mirror site.

5. Platform Security

We implement reasonable cybersecurity measures to protect our website infrastructure. However, Users remain responsible for implementing security tools, anti-virus software, and secure browser environments on their own devices.

6. Content Ownership & Intellectual Property

All text, photography, layouts, logos, trademarks, and software features on this website are the proprietary property of National Flowers LLC and protected by UAE Federal Law No. 38 of 2021 on Copyrights and Neighboring Rights.

No part of this website may be reproduced, redistributed, or republished for commercial gain without explicit written authorization from National Flowers LLC.

7. User Submissions & Reviews

If you post product reviews, feedback, or submit enquiry forms, you grant National Flowers LLC a non-exclusive, royalty-free, perpetual license to use, adapt, and display such non-confidential content to operate and enhance our services.

8. External Links & Third-Party Services

Our website may contain links to third-party services, such as payment gateways, delivery tracking tools, or social media platforms. National Flowers LLC does not control and accepts no responsibility for third-party content, privacy policies, or practices.

9. Warranty Disclaimer

The website and online account features are provided on an "AS IS" and "AS AVAILABLE" basis. National Flowers LLC makes no warranties, express or implied, regarding uninterrupted site availability, error-free operation, or absolute protection against technical outages.

10. Account Suspension & Termination

We reserve the right to suspend or terminate account access for any User who breaches these Terms of Use, attempts unauthorized system access, or engages in fraudulent activity, without prior notice or liability.

11. Governing Law & Contact Information

These Terms of Use are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates.

National Flowers LLC — IT & Digital Operations
Industrial Area - Al Naglah, Abu Dhabi, United Arab Emirates
Telephone: +971 3 780 3534
Email: info@nationalflower.ae